The Hardware Information Does Not Match With Your Dongle Autodata [extra Quality] Site

Check your quarantine folder. If a file like sentinel.sys or a related .dll was deleted, restore it and add the Autodata folder to your "Exclusions" list.

Download the latest from the official Thales/Gemalto website and install it. Restart your PC afterward. 3. Match the "Site Code" and "Activation Code"

How to Fix "The hardware information does not match with your dongle" in Autodata Check your quarantine folder

Here is a straightforward guide to troubleshooting and fixing the issue. 1. Check the Physical Connection

Essentially, this error means there is a communication breakdown between the Autodata software license and the physical USB security key (dongle) plugged into your computer. Restart your PC afterward

Lack of permissions can prevent the software from "reading" the USB port correctly. Right-click the Autodata shortcut. Select > Compatibility . Check the box "Run this program as an administrator." Apply and try launching again.

If you recently changed parts of your computer, the "Hardware ID" generated by the software no longer matches the one stored on the dongle. wait 10 seconds

Remove the dongle, wait 10 seconds, and try a different USB port (preferably one directly on the motherboard rather than a USB hub).

Do you know which you are running, and did this happen right after a Windows update ?

If you are seeing the error message while trying to launch Autodata, you aren't alone. This is one of the most common hurdles for technicians using the dongle-protected versions of the software.