You must remove your Google or Samsung account and perform a factory reset before mailing. Devices with "Find My Mobile" active will be rejected.
Always get a receipt from the post office. This is your only insurance if the package is lost before reaching the Dublin facility. Troubleshooting Common Issues samsung po box 12987 dublin ie imei install
The term "install" in this context usually refers to registering your purchase via the or the official promotional website to initiate the trade-in or cashback process. Register: Log into your Samsung account on your new device. You must remove your Google or Samsung account
You will need a digital copy of your receipt or invoice. This is your only insurance if the package
Use bubble wrap. If the screen cracks during transit to the PO Box, your trade-in value may be significantly reduced.
Once your device arrives at PO Box 12987, it typically takes 7–14 business days for technicians to inspect the hardware and "install" the final approval in the system for your cashback or credit.
To help you track your claim or troubleshoot a specific error: