: Contact the Official Support Team . Note that this is a one-time manual process handled by their staff. 4. Essential Troubleshooting & Data Safety
To ensure you never permanently lose access to your exile, follow these technical precautions: grim soul save data
: Your unique User ID is displayed in the bottom-right corner of the loading screen or the settings menu. Capture a screenshot of this; developers can use this ID to manually recover your account if cloud syncing fails. : Contact the Official Support Team
If you don't trust the cloud or want a secondary safety net, you can manually copy your local save files. This is particularly useful before making major changes to your device. Open your device's . Navigate to: Internal Storage > Android > data . Essential Troubleshooting & Data Safety To ensure you
The safest way to protect your progress is by linking your game to an official cloud service. This allows for seamless transitions between devices on the same operating system.
Historically, transferring a save from (or vice versa) was impossible. However, developers now offer a manual transfer service.